Refund Policy
If you are not satisfied with your purchase, you have 30 days from receipt to request a return and receive the corresponding refund. Here is how it works.
Refund window
You have 30 days from receiving your order to request a return. Once approved, you will receive the refund within a maximum of 5–10 working days, depending on your bank or original payment method.
Item conditions
Items must be returned unworn, unwashed, with original tags and in their original packaging or box. Customised, intimate hygiene or specially discounted items may be excluded; this is indicated on the product page.
Return cost
Returns in the UK are free. For international orders, the return shipping cost is the responsibility of the customer, unless the item is faulty or the order was incorrect.
Refund process
Once we receive and inspect the items at our warehouse, we process the refund to the original payment method. If you paid by card, the amount will appear in your account within 3–10 working days depending on the bank.
How to request a refund
Write to us at lojalumine182@gmail.com with your order number and the reason for the return. We will send you a prepaid return label (UK) or instructions for the shipment.
Size or colour exchanges
You can request an exchange for a different size or colour subject to stock availability. The procedure follows the same conditions as a return: item unworn, with tags and within the timeframe.
Faulty or incorrect items
If you receive a faulty or incorrect item, we cover all collection and refund costs. Contact us within 7 days of receipt.
For any question about your refund, write to us at lojalumine182@gmail.com or use the contact form. We respond within 24–48 working hours.